Resident portal and tickets
Residents handle their matters online, and the board has every request in one place instead of on the phone and on scraps of paper.
For residents
- log in with their e-mail on their community's website
- report a problem in the portal or with a plain e-mail to the community's address
- see the request's status and the office's replies
- their apartment's charges, payments and balance
- documents: their own and those shared with all residents
- booking visit slots for inspections
For the board and the office
- tickets by category: water and plumbing, heating, electrics, lift, doors and intercom, common areas, roof and facade, grounds and parking
- stages: new, in progress, waiting, done
- each ticket linked to the resident's apartment straight away
- a ticket turned into a repair request in one click
- the whole conversation with the resident kept with the ticket
Residents log in with their e-mail
A resident's account is their e-mail address. When a resident changes their address, the login follows and the resident is told. The board sends the portal invitations once the apartments and residents are in the system.
See the portal through a resident's eyes
In the demo you can log in as a resident and as office staff.